BLOCKBUSTER SETTLEMENT vs
THE ATTORNEYS GENERALS OF 47 STATES INCLUDING CALIFORNIA, HAVE REACHED AN AGREEMENT WITH BLOCKBUSTER INCORPORATED, TO SETTLE ALLEGATIONS THEY MISLED CONSUMERS IN ADVERTISING ITS "END OF LATE FEES" OR "NO LATE FEES" PROGRAM. THE SUIT STATED THE ADVERTISING DIDN'T DISCLOSE THAT CUSTOMERS WHO KEEP THE ITEM MORE THAN 7 DAYS (AFTER ITS DUE DATE), ARE AUTOMATICALLY CHARGED THE RETAIL PRICE, UNLESS THEY RETURN IT WITHIN 30 DAYS. EVEN IF THE ITEM IS RETURNED WITHIN 30 DAYS, THEY STILL MUST PAY A "RESTOCKING" FEE. CUSTOMERS WRONGLY THOUGHT THEY WOULD NOT HAVE TO PAY ANY LATE FEES. NOW ALL BLOCKBUSTER STORES WILL HAVE TO CLEARLY AND CONSPICUOUSLY DISPLAY THEIR POLICY. ALSO CUSTOMERS CAN OBTAIN REFUNDS OF SOME FEES. A REQUEST FOR RESTITUTION MUST BE MADE IN WRITING AND ALLEGE A FAILURE TO UNDERSTAND THE "NO LATE FEE" PROGRAM. REFUND FORMS ARE AVAILABLE AT BLOCKBUSTER STORES.
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